A back log of delayed property claims caused by the Covid-19 lockdown coupled with a surge of February flood claims still in the system has seen a spike in instructions to Gelder Group’s Insurance Repair and Renovation Division.
On the spike, Head of the Division and Group Director Louisa Sharpe comments:
Despite working throughout the lockdown period many claims were put on hold either by insurers, loss adjusters or where policyholders were shielding, but over the past two weeks these claims have started to resurface. These together with new instructions and existing flood claims still in the system has seen our forward order-book jump by a very healthy 85% up to a level not seen since the December 2015 flooding in Cumbria and has led us to bring resources in from other areas of the Group.
Operating across the East Midlands and South Yorkshire, Gelder Group’s Insurance Repair and Renovation Division completes fulfilment, validation and cash settlements services on approximately 6,000 separate insurance property claims annually for all well-known loss adjusters, insurers, insurance brokers and individual policyholders.
Around 25% of Gelder Group sales are derived from insurance claims so in times of high demand resources from other areas of the Group are redeployed ensuring the high standards of service are maintained.
The team at Gelder Group’s Insurance Repair and Renovation department have been working to restore properties for policy holders who are desperately trying to get back to normal, and in the case of Mr & Mrs Clancy who are urgently trying to get back to work in their hairdressers. Work was postponed due to the Covid-19 pandemic but the team worked tirelessly to resume work and get the property back open for the 4th July when hairdressers are officially allowed to open to the public.
Chris Kent, Contract Manager commented:
I’m so happy we could get the work completed for Mr & Mrs Clancy, myself and the team just wanted to get them back open in time for the 4th July and I’m so pleased we were able to achieve with a couple of days to spare.
FSQS (Financial Services Qualification System) is a community of financial institutions including banks, building societies, insurance companies and investment services, collaborating to agree a single standard for collecting the increasing amount and complexity of third party information needed to demonstrate compliance to regulators, internal policies and governance controls.
Gelder Group fulfil over 2000 insurance claims per annum and have three regional offices within the East Midlands.
With rainfall not yet returning to normal levels and coupled with 2018’s record dry summer, the UK has seen a 400% spike in insurance subsidence claims, the biggest surge in subsidence claims since 2013.
Having your major asset affected by subsidence isn’t much fun. It’s expensive and much like most flooding, properties are left with the stigma which leads to higher insurance premiums whilst at the same time making them less desirable to own. And as if this isn’t bad enough, monitoring to identify the underlying causes and the structural repairs can take years, all very very stressful.
Recognising this, Gelder Group’s Insurance Repair and Renovation division has set-up a team to handle these specialist claims. Head of the division, Louisa Sharpe comments:
“We recognise that subsidence claims are very stressful for the property owners so we’ve set up a team of very experienced individuals with the aim of not only supporting the policy holders emotionally, but also ensuring the repairs are specified correctly and delivered by the best tradesmen available using the most up-to-date methods that provide lasting solutions.”
If you would like more information about our specialist Subsidence Team, please get in touch.
Restoration of Mr & Mrs Gooch’s home commenced on the 6th January 2016 following the devastation caused in the North of England by Storm Frank. Working closely with Ellis May and Xeric, Gelder Group welcomed the couple back in their home within 7 weeks of commencing work.
Mr Gooch commented:
We are very happy with all the work, everything ran smoothly and to schedule.
Chris Kent, Branch Manager of the Insurance Repair team that undertook the work also commented:
My team are working tirelessly to restore properties. It’s always great to hand them back to homeowners.
If you would like more information about our Insurance division and their work, please get in touch.
Only eight weeks after Lancashire was hit by Storm Eva, policy holder, Joanne Wood is back in her property with the help of Gelder Group and Ellis May. Joanne Wood was delighted to be back in her property and sent a personal message to convey her thanks to the team at Gelder Group.
Just to say a huge thank you to the Gelder Group for the efficiency of putting my house back together. Both Mark and Kevin worked hard to get the job done on time and to a high standard. Thank you also for coordinating the whole process. The continual communication from start to finish has been greatly appreciated and gives peace of mind with the situation.
On the Storm over the Christmas period Louisa Sharp (Head of Insurance Repair & Renovation) commented:
Our teams are working hard within the areas affected by the storms, returning policy holders to their homes as swiftly as possible.
If you would like more information about our Insurance division and the work they’re involved in, please get in touch.
The Gelder Group’s Insurance Repair and Renovation division is again Liverpool Victoria Insurance’s No.1 supplier for customer service. The Group have again overcome challenges from hundreds of suppliers from across the UK to retain the title.
LV= are both the UK’s most recommended and fastest expanding insurance company, so to be rated as their best supplier of customer service is extremely prestigious. This is the second consecutive year the Group has won an award as they scooped the ‘Best Supplier’ award in 2015. On winning the award Louisa Sharpe (Head of Insurance) commented:
We are all delighted to win this award and the whole team are thrilled that our efforts in excellent customer service has been recognised.
If you would like more information about our work with LV, please get in touch.
Storm Desmond saw Xeric receive record December instructions, with the team working in Cumbria throughout the festive period. Now, with further flooding, it looks as though they are going to enjoy a very busy first few months of 2016.
Xeric operate the UK’s largest fleet of high energy drying equipment. The speed at which properties are dried out means that owners are back in their properties much quicker. This saves huge sums of money in alternative accommodation and business interruption costs.
If your home is damaged by an escape of water, a fire or by an accident you want to know that it will be repaired by professional and skilled trades who have a wealth of experience in the field of repair and restoration. That is certainly the case at the Gelder Group, and on Thursday 15th October the team of Insurance trades, who between them have over 100 years of service to the Group, were rewarded by the CEO, Steve Gelder MBE.
On the awards Steve commented:
We have a fantastic team of dedicated Insurance trades and I’m very happy to be able to both recognise and reward them for the service they provide to our clients.
If you would like more information about our Insurance division, please get in touch.
Chris Kent, Branch Manager of the Lincoln Insurance Department celebrated 15 years of service today and was awarded a certificate, an engraved pen and £100 voucher. Presenting the award was Steve Gelder CEO, who commented during the presentation:
Chris is one of our unsung hero’s, he works tirelessly for the company and has built a great team around him.
Congratulations, Chris, and thank you for your hard work, dedication and loyalty.