A back log of delayed property claims caused by the Covid-19 lockdown coupled with a surge of February flood claims still in the system has seen a spike in instructions to Gelder Group’s Insurance Repair and Renovation Division.
On the spike, Head of the Division and Group Director Louisa Sharpe comments:
Despite working throughout the lockdown period many claims were put on hold either by insurers, loss adjusters or where policyholders were shielding, but over the past two weeks these claims have started to resurface. These together with new instructions and existing flood claims still in the system has seen our forward order-book jump by a very healthy 85% up to a level not seen since the December 2015 flooding in Cumbria and has led us to bring resources in from other areas of the Group.
Operating across the East Midlands and South Yorkshire, Gelder Group’s Insurance Repair and Renovation Division completes fulfilment, validation and cash settlements services on approximately 6,000 separate insurance property claims annually for all well-known loss adjusters, insurers, insurance brokers and individual policyholders.
Around 25% of Gelder Group sales are derived from insurance claims so in times of high demand resources from other areas of the Group are redeployed ensuring the high standards of service are maintained.