A back log of delayed property claims caused by the Covid-19 lockdown coupled with a surge of February flood claims still in the system has seen a spike in instructions to Gelder Group’s Insurance Repair and Renovation Division.
On the spike, Head of the Division and Group Director Louisa Sharpe comments:
Despite working throughout the lockdown period many claims were put on hold either by insurers, loss adjusters or where policyholders were shielding, but over the past two weeks these claims have started to resurface. These together with new instructions and existing flood claims still in the system has seen our forward order-book jump by a very healthy 85% up to a level not seen since the December 2015 flooding in Cumbria and has led us to bring resources in from other areas of the Group.
Operating across the East Midlands and South Yorkshire, Gelder Group’s Insurance Repair and Renovation Division completes fulfilment, validation and cash settlements services on approximately 6,000 separate insurance property claims annually for all well-known loss adjusters, insurers, insurance brokers and individual policyholders.
Around 25% of Gelder Group sales are derived from insurance claims so in times of high demand resources from other areas of the Group are redeployed ensuring the high standards of service are maintained.
The team at Gelder Group’s Insurance Repair and Renovation department have been working to restore properties for policy holders who are desperately trying to get back to normal, and in the case of Mr & Mrs Clancy who are urgently trying to get back to work in their hairdressers. Work was postponed due to the Covid-19 pandemic but the team worked tirelessly to resume work and get the property back open for the 4th July when hairdressers are officially allowed to open to the public.
Chris Kent, Contract Manager commented:
I’m so happy we could get the work completed for Mr & Mrs Clancy, myself and the team just wanted to get them back open in time for the 4th July and I’m so pleased we were able to achieve with a couple of days to spare.
FSQS (Financial Services Qualification System) is a community of financial institutions including banks, building societies, insurance companies and investment services, collaborating to agree a single standard for collecting the increasing amount and complexity of third party information needed to demonstrate compliance to regulators, internal policies and governance controls.
Gelder Group fulfil over 2000 insurance claims per annum and have three regional offices within the East Midlands.