Gelder Group and LV= General Insurance have signed a new five-year contract that will see Gelder Group provide validation and fulfilment services on around 3,000 home claims annually.
The multi-million pound partnering agreement, further strengthens the relationship between the two businesses, that dates back to 2016.
On the signing of the agreement Group CEO Steve Gelder said:
Both I and my colleagues love working with LV=. They are one of the country’s most trustworthy brands the UK’s most loved insurer and they care deeply about their customers, always giving their all to do the right thing so I’m absolutely delighted that we’ve been able to cement our relationship further with the signing of this contract.
Martin Milliner, Claims Director at LV= said:
I’m delighted to take our partnership with Gelder Group to the next level. The Gelder team carry the LV= heart into our customers’ homes and leave as friends, having done a professional job. That’s why I’m confident we’ll continue to offer the best claims experience together. Working with suppliers which deliver outstanding service to our customers is paramount, and I’m delighted to extend our partnership with Gelder Group. We have a long history of working together effectively to settle our customers’ claims, and I’m confident we’ll continue to offer the best claims experience together.
This long-term agreement will see Gelder Group, which is based in Sturton by Stow, Lincolnshire, invest heavily in further training and recruitment, use LV= branding high energy drying trailers, workwear, vehicle livery, office signage, and invest in the latest equipment such as specialist drying equipment, 360 cameras for all surveyors and additional vehicles during 2024.
The investment will streamline Gelder’s service for LV= customers, ensuring the latest equipment, best tradesmen and best customer focused service the industry has to offer is delivered during the process of a claim.
The Lincoln Gelder/LV= claims team with Gelder Group CEO Steve Gelder (Far right) showing off their newly decorated offices.
Some of the Gelder/LV= team with a specialist High-energy drying trailer.