Working alongside large insurance companies and networks, our IRR (Insurance, Renovation and Repair) department is constantly being assessed via rigorous annual audits and regular monitoring. The most recent audits carried out by LV= and Lloyds Banking Group have both been confirmed as green, for the second consecutive year!
On the audit results, Louisa Sharpe (head of the department), commented:
These results reflect the hard work and dedication shown by the whole insurance team during an exceptionally busy year following several storms and surge events.
Louisa has recently achieved her Chartered Insurance Institute certification, and plans are now underway to see all claims handlers start the CII course and achieve the qualification. Louisa commented:
It’s given me a great insight into the insurance world and I look forward to supporting the Claims Managers through their CII journey.
The Gelder Group’s Insurance Repair and Renovation division is again Liverpool Victoria Insurance’s No.1 supplier for customer service. The Group have again overcome challenges from hundreds of suppliers from across the UK to retain the title.
LV= are both the UK’s most recommended and fastest expanding insurance company, so to be rated as their best supplier of customer service is extremely prestigious. This is the second consecutive year the Group has won an award as they scooped the ‘Best Supplier’ award in 2015. On winning the award Louisa Sharpe (Head of Insurance) commented:
We are all delighted to win this award and the whole team are thrilled that our efforts in excellent customer service has been recognised.
If you would like more information about our work with LV, please get in touch.